Política de reembolso


If you've entered into an agreement with us and wish to retract, the following conditions apply:

Right to Return You have the right to return your order within fourteen days, no questions asked. The return period is fourteen days from the day on which you or a designated third party, other than the carrier, took possession of the goods.

To exercise your right of return, you must inform us (Freudenfels Inc., 278 Talleyrand Ave, Jacksonville, FL 32202, United States) with a clear statement (e.g., a letter sent by mail or email) regarding your decision.

Consequences of Returning If you retract from this contract, we will promptly refund all payments we have received from you, excluding delivery costs, and at the latest within fourteen days from the day we received notification of your decision. We will use the same payment method for this refund that you used for the original transaction unless expressly agreed otherwise with you.

Exclusion of the Right to Return Please note that the right of return does not apply to products that have been opened or used. For hygiene reasons, we cannot accept returns of opened or used products.